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Terms and conditions

Tour operator regulations
As a fully licensed tour operator in Bulgaria we abide by the rules and regulations laid out by the Ministry of the Economy, Energy and Tourism of Bulgaria.

The pricing on our website is indicative only. The treatment, activity, accommodation or transport is provided in most cases by a partner who can change his pricing without notice. We will insure diligence to guarantee that pricing is always up to date.

A treatment, service or activity can be provided by a number of different partners. Depending on the partner you choose the price may be different from the one advertised on our website.

The pricing depends on the number of people participating and the season. The indicative price we advertise on our website is not the lowest. It is a fair price to be expected for the service described on the page.

Making a booking
When you make a booking by contacting us directly we will prepare a proposal that includes pricing. This pricing may change between the time you receive the proposal and when you book the holiday by making a payment as our partners may change in the meantime their pricing. We will always do our upmost to maintain the same pricing as we quoted.

Payment is made in advance. The quote we send you will include details on the method and timeline for payment. Payment can be made by bank transfer, Paypal or any other online payment system agreed by both parties. In some cases payment will be made directly to the supplier of the service.

No hidden costs
The quote we send you does not include VAT as we are not VAT registered. The sum quoted in the proposal is what you will be asked to pay unless as mentioned above there are changes to the pricing which is out of our control. There are no hidden costs.

Cancellation policy
For more information about our cancellation policy please click here.

Partners' terms and conditions
If you book a health treatment, activity, accommodation or transport that is performed by the partner the agreement is made on the basis of our and their terms and conditions.

Discretion and privacy policy
When you book a health treatment we will guarantee discretion and confidentiality. The personal information you send us will only be seen by the member of the JMB Active team that is managing your relationship. The information will be forwarded to the relevant doctor or therapist so he can recommend a treatment plan. After your treatment any information about your condition and treatment will be erased from JMB Active's records. We do not keep any banking data when you make a payment to us by bank transfer or Paypal or any other online payment system.

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